Privacy Policy

1. Who We Are

LaundryZone Kazakhstan ("we", "our", "us") operates self-service laundry facilities across Kazakhstan. Our website is laundryzone.kz and our business WhatsApp number is +7 707 808 9896. We are committed to protecting the privacy of our customers and staff.

2. Information We Collect

We collect the following types of information:

• Contact information — name and phone number of employees who use our WhatsApp reporting system.
• WhatsApp messages — text messages sent to our business WhatsApp number as part of the daily report submission flow. Message content includes shift sales figures and inventory counts.
• Usage data — IP addresses and browser information collected automatically through server logs when you visit our website.
• Location data — the branch location associated with an employee's account, used solely for operational purposes.

3. How We Use Your Information

We use collected information solely for the following purposes:

• To operate the WhatsApp-based employee daily report system.
• To manage branch operations, inventory, and financial reporting.
• To send operational notifications to branch managers (e.g. low stock alerts).
• To improve the performance and security of our website and services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. WhatsApp & Meta Platform

Our employee reporting bot uses the WhatsApp Business API, provided by Meta Platforms, Inc. When employees interact with our WhatsApp bot, messages are transmitted through Meta's infrastructure. Meta's use of data is governed by their own WhatsApp Privacy Policy and Meta Privacy Policy.

We only process the content of WhatsApp messages to the extent necessary to record daily operational reports. Message history is stored securely on our servers and is not shared with any third party.

5. Cookies & Tracking

Our website uses session cookies necessary for authentication and security (e.g. admin panel login). We do not use advertising cookies or cross-site tracking technologies. Server access logs may retain IP addresses for up to 30 days for security and diagnostic purposes.

6. Data Retention

• Daily reports — retained indefinitely for operational and accounting purposes.
• WhatsApp session data — temporary conversation state is deleted automatically within 24 hours of session completion.
• Server logs — retained for up to 30 days, then purged automatically.
• Employee records — retained for the duration of employment and up to 1 year after deactivation.

7. Data Security

All data is stored on secured servers with restricted access. Our website uses HTTPS (TLS encryption) for all connections. Access to operational data is limited to authorized managers and administrators only. We implement technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

8. Your Rights

You have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to processing of your personal data.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. 2GIS maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: